Perfect Commerce Support Center
As part of helping customers simplify the complexity of their purchasing processes, Perfect Commerce is committed to providing outstanding customer service and support .

Pantellos-heritage customers should continue to use the below contact information and processes for any service & support needs.

Perfect Commerce-heritage customers should continue to use their current support process.

Type of Issue	Hours of Support	Type of Event	Status Update Frequency*
EMERGENCY: Critical Priority	24x7x365	An Event that has an extremely serious business impact; a complete work stoppage with no interim procedure or method to restore service until repair or resolution of the problem.	Every 2 hours
NON-EMERGENCY: High Priority	Monday-Friday  7am to 7pm, CST	An Event that has a high business impact or slows down for multiple users with existing workarounds.	Between 4 and 8 hours
NON-EMERGENCY: Low Priority	Monday-Friday  7am to 7pm, CST	An Event occurs that can be circumvented. The problem has little or no impact on business operations.  An Event that includes a security request, access request, or how-to question.	One Business day
*Status Update Frequency is the frequency at which the Support Center will update you on the status of your issue, if escalation of the issue is necessary. Our commitment to you is to provide world-class customer and technical support. We will endeavor to research, provide you with status updates and resolve issues as soon as possible. If you feel your issue should be treated as an “Emergency,” but does not fall in to the Emergency category above, please contact us.